Privacy Policy

Last Updated: May 26, 2026

At granticketsparis.com, accessible from https://granticketsparis.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal data collected, processed, and recorded by Valor Tour LLC, and how we utilize it in strict compliance with international data protection standards, including the General Data Protection Regulation (GDPR) and Google Ads policies.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@granticketsparis.com.

Data Controller Information:

  • Company Name: Valor Tour LLC

  • Registered Address: 8 The Green STE B, Dover, KENT COUNTY, DE 19901, United States

  • Employer Identification Number (EIN): 30-1486586

  • Contact Email: info@granticketsparis.com

1. Information We Collect and Receive

We collect personal information to provide, fulfill, improve, and secure our ticket intermediary services. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

  • Order & Checkout Information: When you purchase tickets, we collect your full name, email address, phone number, billing address, and transaction metadata. If an attraction requires personalized entry, we also collect the full names and details of the specific ticket holders.

  • Payment Processing Metadata: All payment transactions are executed via secure, third-party payment gateways. We do not store, view, or process your actual credit or debit card numbers on our servers; however, we receive transaction status updates (e.g., successful, declined) to complete your order.

  • Communication Data: If you contact us directly via info@granticketsparis.com, we receive the content of your message, any attachments you send, and your email log metadata.

  • Log Files and Automatically Collected Data: granticketsparis.com follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to any information that is personally identifiable.

2. How We Use Your Information

We process personal data based on contractual necessity (to deliver the ordered tickets), legitimate interests (fraud prevention, marketing analytics), and compliance with legal obligations. We use the collected information to:

  • Provide, operate, maintain, and deliver the products and digital booking tickets available on our Website.

  • Process your transactions smoothly and transmit digital e-tickets/vouchers within 24 to 48 hours.

  • Understand and analyze how you interact with our Website to optimize user experience.

  • Develop new products, services, features, and technical enhancements.

  • Communicate with you, either directly or through our customer service channel, to provide order updates, support, and administrative messages.

  • Detect, prevent, and mitigate fraudulent activities, chargebacks, and unauthorized traffic.

  • Comply with applicable financial, taxation, and anti-money laundering laws.

3. Legal Basis for Processing Personal Data Under GDPR

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

  • Name, Email, Phone, Billing Address: Used for processing orders, issuing tickets, and sending order confirmations. Legal Basis: Performance of a Contract (Article 6(1)(b) GDPR).

  • IP Address, Device ID, Browser Data: Used for fraud prevention, security tracking, and website error detection. Legal Basis: Legitimate Interest (Article 6(1)(f) GDPR).

  • Email Interactions, Support Logs: Used for resolving customer issues, handling complaints, and processing reissues. Legal Basis: Performance of a Contract & Legitimate Interest.

  • Invoices, Tax records: Used for compliance with statutory corporate keeping requirements. Legal Basis: Legal Obligation (Article 6(1)(c) GDPR).

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data. We transfer personal data to external providers exclusively to execute our services, maintain security, and execute Google Ads compliance campaigns. Data is shared with:

  • Attraction Venues & Primary Ticketing Systems: To issue valid, personalized tickets, the required visitor names and slot data are securely passed to the respective Paris attraction operators or wholesale partners.

  • Payment Processors: Payment data is safely transmitted to certified payment gateways to securely clear financial transactions.

  • Analytics and Advertising Platforms (Google Ads): We leverage integrated conversion tracking and audience analytics tools provided by Google. This data helps us measure advertising effectiveness. Google handles this data in accordance with their strict privacy standards.

5. Data Retention

The Company retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/accounting laws), resolve disputes, and enforce our legal agreements and policies.

6. Cookies and Web Beacons

Like any other commercial website, granticketsparis.com uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

7. Privacy Rights (GDPR & International Rights)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data held by us.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain statutory conditions.

  • The right to restrict or object to processing: You have the right to object to or request that we restrict the processing of your personal data.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@granticketsparis.com.

8. Security of Data

The security of your personal data is critically important to us. We implement industry-standard Transport Layer Security (TLS/SSL) encryption across our entire infrastructure to protect data during transmission. While we employ rigorous commercial safeguards to shield your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Controlled and operated by Valor Tour LLC.